Shipping policy

Thank you for shopping with LUXUS LAB. Please read our shipping policy carefully before placing an order.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is confirmed. You will receive a confirmation email once your order has been placed, and a second email with tracking information once it ships.

Orders placed on weekends or public holidays are processed the next business day. During high-volume periods (sales, holidays), processing may take slightly longer.

Shipping Times

We work with trusted global fulfillment partners. Estimated delivery times after processing are:

Please note these are estimates, not guarantees. Delivery times may vary due to customs processing, carrier delays, weather, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location. [We offer free standard shipping on all orders / Free shipping on orders over $500. 

Order Tracking

Once your order ships, you'll receive an email with a tracking number. You can track your parcel using the link provided. Please allow 2–5 business days for tracking information to update after you receive it.

Some orders may be shipped in multiple packages depending on item availability, and may arrive separately with different tracking numbers.

Customs, Duties & Taxes

For international orders, import duties, taxes, or customs fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Please check with your local customs office for more information before ordering.

Incorrect Address

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us within 24 hours at support@luxuslab.com and we'll do our best to correct it before shipment.

Delayed, Lost or Missing Orders

If your order hasn't arrived within the estimated timeframe, please contact us at support@luxuslab.com and we'll investigate with the carrier. If a package is confirmed lost in transit, we will offer a replacement or full refund.

Damaged Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging, and we'll arrange a replacement or refund.

Contact Us

For any shipping questions, reach out to us at support@luxuslab.com— we typically respond within 24–48 hours.