Terms of service

Last updated: 16 August 2026

1. Overview

This website is operated by LuxusLab ("we", "us", "our"), owned by SCALE STUDIOS, located at 271 W SHORT ST STE, 410 2805, LEXINGTON, KENTUCKY, UNITED STATES. Throughout the site, the terms "we", "us" and "our" refer to LuxusLab. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including any additional terms and policies referenced herein (Shipping Policy, Refund Policy, Privacy Policy).

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms, you may not access the website or use any of its services.

2. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your country, state, or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach of any of the Terms will result in immediate termination of your Service.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

4. Products, Pricing and Availability

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to availability.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction. We reserve the right to modify or discontinue any product at any time. All prices are shown in USD unless stated otherwise and are subject to change without notice.

We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your device's display of any color will be accurate. Slight variations in product appearance, dimensions, or packaging may occur.

5. Shipping and Fulfillment

Products are shipped through our global fulfillment partners. Estimated processing and delivery times are described in our Shipping Policy. Delivery times are estimates and not guaranteed. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Please refer to our Shipping Policyfor full details.

6. Order Acceptance and Cancellation

Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason, including product availability, errors in product or pricing information, or suspected fraudulent activity.

Orders can be cancelled or modified only within 24 hours of purchase, as orders are sent for fulfillment shortly after payment. To request a cancellation, contact us immediately at [support@luxuslab.com].

7. Returns and Refunds

Our return and refund process is governed by our Refund Policy, which forms part of these Terms. Please review it before making a purchase.

8. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You are responsible for ensuring your shipping and contact details are correct. We are not liable for orders delayed or lost due to incorrect information provided by the customer.

9. Third-Party Links and Tools

Our website may include content, products, or links from third parties. We are not responsible for examining or evaluating the content or accuracy of third-party materials, and we do not warrant and will not have any liability for any third-party materials or websites. Your use of any third-party services is at your own risk.

10. Intellectual Property

All content on this website — including the LuxusLab name, logo, text, graphics, and design — is our property or that of our suppliers and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

11. Prohibited Uses

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to infringe upon our intellectual property rights or those of others; (d) to harass, abuse, or discriminate; (e) to submit false or misleading information; (f) to upload viruses or malicious code; (g) to collect or track the personal information of others; (h) to spam, phish, or scrape; or (i) to interfere with the security features of the Service. We reserve the right to terminate your use for violating any prohibited uses.

12. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. The Service and all products delivered to you are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied.

In no case shall LuxusLab, its directors, employees, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of the Service or any products purchased, to the maximum extent permitted by applicable law. Nothing in these Terms limits any statutory consumer rights that cannot legally be excluded in your country of residence.

13. Indemnification

You agree to indemnify, defend, and hold harmless LuxusLab and its affiliates from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

14. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed; such determination shall not affect the validity of the remaining provisions.

15. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

16. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of USA. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of USA.

17. Contact Information

Questions about the Terms of Service should be sent to us at [support@luxuslab.com].